Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a topic? We would like to hear from you. This page covers the best way to reach the Aussie Online Casinos team and what you can expect once you do.

How to Reach Us

Email is the most reliable way to contact us. We read every message that comes in and aim to reply within a couple of working days. You can write to us at [email protected].

A bit of detail helps us help you faster. Let us know which casino, bonus or page your message relates to, and whether you are after general information, flagging an error, or something else entirely.

What We Can Help With

Aussie Online Casinos exists to help Australian players compare offshore online casinos on things like licensing, pokies, bonuses and payment methods. Our contact channel covers questions related to that work, including:

• Questions about our reviews — if you want more detail on how we assess a particular casino, its bonus terms, or its game range, ask and we will point you to the relevant information.
• Corrections and updates — online casino terms, wagering requirements and payment options change often. If you notice something on the site that looks out of date, we appreciate you flagging it.
• Suggestions for future coverage — if there is a topic, casino, or payment method you think we should look at, including anything related to non GamStop casino options, let us know.
• Partnership or editorial enquiries — operators or industry contacts wanting to discuss our editorial process are welcome to introduce themselves and explain what they have in mind.
• Responsible gambling concerns — if you or someone close to you is finding gambling difficult to control, mention it in your message and we will direct you to appropriate Australian support services.

What We Cannot Help With

We are an independent comparison site, not a casino operator, payment provider or regulator. That means we are not able to process deposits or withdrawals, resolve account disputes, verify your identity documents, or intervene in a dispute between you and a casino. For those matters, the operator's own customer support team, reachable through the casino site itself, is the right first point of contact. If an issue remains unresolved, Australian consumer protection channels and the licensing authority listed on the operator's site are the appropriate next step.

What Happens After You Get in Touch

Every message is read by a real person on our team, not answered by an automated system. Our usual target is a response within two working days, though this can stretch a little during busier periods. If your enquiry needs to be passed to someone else on the team, we will let you know.

Why Reader Feedback Matters to Us

Our reviews and rankings of Australian online casinos rely on accurate, current information about licensing, bonus terms, payment methods and game libraries. Details change, offers expire, and operators update their terms without much notice. When readers tell us something no longer matches what is on the casino's own site, it helps us keep our comparisons useful for the next person doing the same research you just did.

Thanks for taking the time to read this far. Whatever your reason for getting in touch, we look forward to hearing from you.